Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Free standard shipping on orders $49+ (1–7 business days)
- Express shipping available, cost calculated at checkout (1–2 business days)
- We currently ship within the United States only
- See our Shipping Policy for full details on methods, costs, and delivery times
PAYMENT METHODS
Urban Hideout accepts the following payment methods:
- Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
- PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit paypal.com.
EXCHANGES, RETURNS AND REFUNDS
We have a 30-day return policy. Items returned within 30 days of the delivery date, in the same condition received, unworn or unused, with tags and original packaging, are eligible for a refund. See our full Refund Policy for complete conditions and procedures.