Refund policy

Because our products are made to order specifically for you, we have a 30-day return policy that primarily covers items that arrive damaged, defective, or misprinted. You have 30 days after receiving your item to contact us about an issue.

If your item arrived damaged, defective, or with a printing error, please contact us at contact@urbanhideout.shop within 30 days of delivery, including a photo of the issue, so we can evaluate it and make it right with a replacement or refund.

If you simply changed your mind about a non-defective, unworn item, please contact us at contact@urbanhideout.shop within 30 days of delivery. Because items are produced specifically for your order, we evaluate these requests on a case-by-case basis and cannot guarantee a refund or exchange will be possible.

To start a return, contact us at contact@urbanhideout.shop. Please note that approved returns will need to be sent to the following address: 2158 College Dr, Glendale Heights, IL 60139, United States. Items sent back to us without first requesting a return will not be accepted.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Because each item is made to order, we are unable to accept returns or exchanges for reasons such as incorrect size selection, change of mind, or color preference, except as described above. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

MULTI-PACKAGE ORDERS
If your order arrived as multiple shipments, you may return or exchange each item independently — you don't need to wait for every package to arrive before starting a return on an item you've already received. Each returned item will be processed and refunded separately once received and inspected.

EXCHANGES
For damaged, defective, or misprinted items, the fastest way to get the correct item is to contact us with a photo of the issue, after which we'll arrange a replacement or refund.

REFUNDS
We will notify you once we've received and inspected your return (if applicable), and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 business days have passed since we've approved your return, please contact us at contact@urbanhideout.shop.