FAQs
1. How do I find the right size?
We provide an approximate size conversion chart to help you find your best fit. If you’ve already purchased an item from our brand, we recommend choosing the same size as indicated on the original label. For further guidance, please refer to our Size Guide.
2. What is your return policy?
Items returned within 14 days of the original shipment date, and in new, unused condition, are eligible for a full refund or store credit.
- Refunds will be issued to the original form of payment.
- Customers are responsible for return shipping costs.
- Original shipping and handling charges are non-refundable.
3. How long does shipping take?
We offer several shipping options to meet your needs:
- Complimentary Ground Shipping: 1–7 business days
- In-Store Collection: 1–7 business days
- Next-Day & Express Delivery: Available at checkout
Note: Some items may be packaged differently and may not come in our signature orange box with Bolduc ribbon.
4. What payment methods do you accept?
We accept the following secure payment options:
- Credit Cards: Visa, MasterCard, Discover, American Express, JCB, Visa Electron
- PayPal: Easily shop without entering your card details. Your PayPal account will be charged upon order completion.
We also offer Fast Checkout, allowing you to securely save your payment details for a quicker future shopping experience.
5. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping fees and delivery times vary based on location. Please check our International Shipping Policy for more information.
6. Can I change or cancel my order after it's placed?
Once an order is placed, we begin processing it immediately to ensure fast delivery. Therefore, we cannot guarantee changes or cancellations. Please contact Customer Support as soon as possible if you need assistance.
7. Is it safe to shop on your website?
Yes. Our website uses SSL encryption and follows industry best practices to ensure your data is protected. Your payment details are securely handled and never stored without your permission.
